Last updated: Aug 27, 2027
Wsslini Rehla for Information Technology ("the Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website and applications (the "Service").
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Applications – The Company's iOS Driver app, iOS Customer app, Android Driver app, and Android Customer app.
Account – A unique account created for you to access our Service.
Cookies – Small files placed on your device by a website, containing details of your browsing history.
Customer – A person who signs up to use the Company's Service.
Device – Any device that can access the Service (computer, phone, tablet, etc.).
IP Address – A unique number assigned to devices connected to the internet, often used to identify general location.
Personal Data – Any information relating to an identified or identifiable individual.
Service – The Website and Applications collectively.
Service Provider – Any third-party company or individual that processes data on behalf of the Company.
Usage Data – Data collected automatically through use of the Service (e.g., page visit duration).
You – The individual or entity accessing or using the Service.
While using our Service, we may ask you to provide personally identifiable information, including but not limited to:
Email address
First and last name
Phone number
Address, state, province, ZIP/postal code, city
Usage data
Usage Data is collected automatically and may include:
Device IP address
Browser type and version
Pages visited and time spent on the Service
Date and time of visits
Unique device identifiers and other diagnostic data
When accessing the Service via mobile device, we may also collect:
Mobile device type and unique device ID
Mobile operating system
Mobile browser type
Other diagnostic data
We use cookies and similar tracking technologies (including beacons, tags, and scripts) to track activity on our Service and improve user experience. These include:
Cookies/Browser Cookies – Small files placed on your device. You can configure your browser to refuse cookies, though this may limit some Service functionality.
Web Beacons – Small electronic files (e.g., clear gifs, pixel tags) used to count visitors, track email opens, and compile usage statistics.
We may use your Personal Data to:
Provide and maintain our Service, including monitoring usage
Manage your account and registration
Fulfill contracts related to purchased services
Contact you via email, phone, SMS, or push notifications regarding updates, security, or service-related information
Provide news, offers, and information about related goods and services (unless you opt out)
Manage and respond to your requests
Support business transfers (mergers, acquisitions, reorganizations, etc.)
Conduct data analysis, identify usage trends, and improve our Service and marketing efforts
We may share your personal and non-personal information with:
Advertisers, sponsors, and marketing/promotional partners
Affiliated companies and business partners
Successors-in-interest in the event of a merger, acquisition, or asset sale
Trusted third-party service providers (hosting, database management, email services, payment processing, customer service, order fulfillment)
Analytics partners, application developers, and ad networks (for aggregated/log data, including IP addresses)
Government or law enforcement officials, when required by law or to protect our rights, safety, or property
Personal Data is retained only as long as necessary for the purposes outlined in this policy, or as required by law.
Usage Data is generally retained for a shorter period, unless needed for security, functionality improvements, or legal compliance.
You may request deletion of your personal data at any time.
We will respond to deletion or data transfer requests submitted via email within one month, specifying the applicable timeline.
Your information may be processed and stored outside your state, province, country, or jurisdiction. By submitting your information, you consent to this transfer. We take reasonable steps to ensure your data is handled securely and in accordance with this policy.
If the Company undergoes a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
We may disclose your Personal Data when necessary to:
Comply with a legal obligation
Protect the rights or property of the Company
Prevent or investigate wrongdoing related to the Service
Protect the personal safety of users or the public
Protect against legal liability
Drivers are eligible for compensation for cancelled trips only if they reached the pickup location.
The platform reserves the right to withhold compensation following investigation.
Approved compensation is credited to the driver's wallet, up to a maximum of 5 SAR per cancelled trip.
To claim compensation, drivers must contact technical support at 920009771 within 24 working hours of the cancellation.
Drivers may receive a maximum of 4 non-payment compensations per month, capped at 200 SAR total per month.
The Company may deny claims found unjustified upon investigation.
Drivers may transfer wallet funds at any time and may subscribe to a daily instant transfer service for a 5 SAR fee per transfer.
Customers cannot withdraw funds from their wallet.
If a driver incorrectly tops up their wallet and requests a refund, the following fees apply:
Payment gateway fees: 3.8% (Visa/Mastercard) or 1.5% (Mada)
Transfer and operational fees (ranging from 50–200 SAR, provided the amount does not exceed 5,000 SAR)
Refunds are processed within 1–3 weeks via bank transfer or STC Pay, after identity verification.
Profits are disbursed to drivers once their wallet balance reaches 200 SAR or more, upon request through the unified support number.
Rewards are disbursed within 3 working days after a campaign ends.
Incentives are automatically forfeited if a driver:
Starts/ends a trip improperly
Rejects or ignores a customer request
Receives a valid customer complaint
Engages in any other form of misuse during the offer period
If you top up your wallet using Apple Pay, we collect information necessary to facilitate the transaction (e.g., Apple Pay account details, transaction amount). This data is transmitted securely per Apple's privacy and security standards. We do not store your payment information or share it with unauthorized third parties. All transactions are also subject to Apple's own Privacy Policy.
Our Service may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We recommend reviewing the privacy policy of any site you visit.
We use Google Sign-in to register users on My Hub and the Operator app. When you register via Google, we may receive your name, location, language, profile picture, and email. We comply with Google's API Services User Data Policy.
Smoking is strictly prohibited in vehicles.
Transporting passengers between cities is strictly forbidden.
Seat belts must be worn at all times.
Do not share personal data — drivers only receive necessary information through our app.
Passengers are not responsible for any traffic violations or tickets incurred during a trip.
We use commercially reasonable measures to protect your Personal Data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy periodically. Changes will be posted on this page, and we will notify you via email and/or a prominent notice on the Service prior to the change taking effect. The "Last updated" date will be revised accordingly.
If you have questions about this Privacy Policy, please contact us:
Email:
Wsslini: Qatar Ride Hailing
This Privacy Policy explains how Wsslini collects, uses, and protects your personal information.
1. Information We Collect
Personal Data: Name, phone number, email, and payment details.
Location Data: Used for pickup and drop-off services to ensure accurate rides.
Device & Usage Data: IP address, app version, and device ID.
2. How We Use Your Information
We use your data to:
Provide ride-booking and related services.
Process payments and send digital receipts.
Improve app functionality and overall user experience.
Ensure safety, prevent fraud, and comply with local regulations.
3. Data Sharing
We value your privacy. We may share your data only with:
Registered Drivers: Strictly for ride coordination purposes.
Payment Gateway Providers: To process transactions securely.
Law Enforcement: Only if required by law.
Note: We do not sell or rent your personal data to third parties.
4. Data Security
We utilize strong encryption and industry-standard security protocols to protect your data from unauthorized access, alteration, or disclosure.
5. User Rights
As a user, you have the right to:
Access, correct, or delete your personal data.
Withdraw consent for specific data uses.
Request full account deletion at any time.
6. Cookies and Tracking
The app may use cookies or similar tracking tools to analyze usage patterns and improve app performance.
7. Policy Updates
We may modify this Privacy Policy from time to time. You will be notified of any significant changes via in-app notifications or email.
8. Contact Information
If you have questions regarding this policy, please contact us:
Email: Almenyksa@gmail.com